Refund & Cancellation Policy

1. Refunds for services not yet provided

Refunds apply to services that have **not yet been provided**. If you cancel before a service or deliverable has been completed and delivered, we'll refund that portion of what you paid for it.

2. Setup and Implementation Fees

Setup and implementation fees cover the one-time work already performed for your program — for example:

- LegitScript certification code and support, - your custom marketing website, - patient portal and intake forms, and - onboarding and configuration.

Because that work, code, and support are delivered as part of setup, those fees are refundable **only if the services have not yet been provided**. Once your website, portal, intake forms, LegitScript code, and support have been delivered and are in use, they're no longer refundable — the work is complete. Billing errors are always corrected (see Section 4).

3. Subscription and Platform Fees

Monthly platform fees are billed in advance, and you keep full access through the end of the paid period. If a service isn't provided during the period you've paid for, we'll make it right (see Section 4). Because you keep access for the full time you've paid, unused time is not refunded separately — you already had the service.

4. Cancellation

You may cancel at any time. Karpa is month-to-month with no long-term contract and no lock-in. Cancellation takes effect at the end of your current billing period, so you keep access through the period you've already paid. You won't be billed beyond that.

5. Billing Errors & Duplicate Charges

If you believe you were charged in error or received a duplicate charge, reach out to hello@karpahealth.com within 30 days and we'll make it right.

6. Shipping Policy

Karpa Health does not sell, ship, dispense, or fulfill physical products or medications. Karpa is a telehealth infrastructure and software platform only.

Any medications, supplies, or other physical items are fulfilled directly by independent licensed pharmacy partners or third-party vendors. Shipping timelines, costs, and policies are determined by those partners and are outside of Karpa Health's control.

7. Contact

For billing questions or refund requests, contact us at:

Karpa Health 3702 W Spruce St #119, Tampa, FL 33607 Phone: (813) 590-4462 Email: hello@karpahealth.com